Lufthansa City Center International (LCCI) and PASS Consulting Group enter into a partnership for the worldwide distribution of the multi-source booking system for travel agencies called Travel Agent Desktop (TAD).


Travel Agent Desktop is a booking system for travel agencies that combines all central sales channels in one web interface: from GDS and NDC direct content to other direct connections as well as low-cost carriers and aggregators for flights, rental cars, and hotels. This means that individual travel offers no longer have to be processed in different systems. Within Lufthansa City Center (LCC) offices in Germany, TAD has already been an integral part of the booking technology known as Bridge IT. Now the international Lufthansa City Center franchisees can also benefit from the software. The travel agency network comprises a total of around 500 offices in over 85 countries, of which 230 agencies are located outside Germany.

“For Lufthansa City Center International, it is important to offer leading technologies to our members worldwide. Through our partnership with PASS, we enable LCC offices worldwide to deploy a solution, which already has a proven track record in Germany. These synergies within our LCC network, across the markets, help us grow well-tested and top-notch applications and we are excited to bring PASS now also to our global landscape," comments Martina Groenegres, Managing Director at Lufthansa City Center International.


Flexible combination of individual travel offers

Competitiveness requires presenting customers with the best offer. To do this, travel agencies today often have to book and process their services in different systems. This means the transaction of bookings does not follow a central process, and the data is often stored redundantly in the applications. TAD makes it possible to compare content from different sources without process interruptions and to make all work steps as efficient as possible. The result is a perfect end-to-end process: from offer management to booking and post-booking processes. The bottom line is that travel agencies can not only offer better advice and price benefits, but simply tap into additional revenue streams and realize saving potentials.

"We are very pleased that Lufthansa City Center International relies on our Travel Agent Desktop to push global sales with us. Initial product presentations met with great interest," explains Anne-Kathrin Geuppert, Head of Business Development Travel EMEA at PASS.


For more information, visit our product page:

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About  PASS Consulting Group

The PASS Consulting Group, headquartered in Aschaffenburg, Germany, is a software, cloud services and consulting company. Founded in 1981, the company now employs more than 600 people at its nine German and two international locations. Its core competence is the digitization of companies. The basis for this is a library of IT components, Digital Business Platform, from which PASS configures enterprise applications. Individual solutions are created using modeling and generation technologies. In addition, cross-platform technologies such as automated software migration are used. With the resulting Software Factory, PASS is the market leader in development productivity. The vision is to provide individual software solutions at the push of a button: Solutions@fingertips. Customers come from the digital economy, the financial industry, the insurance industry, the travel industry, telecommunications, public administration and sports, among others.

About Lufthansa City Center

Lufthansa City Center (LCC) is the world's largest independent franchise company in the travel agency market with 500 offices in 85 countries and a total turnover of 5,43 billion Euros (business year 2019). LCC is active in the leisure (tourism) and corporate (business travel) sectors. The chain of owner-managed medium-sized travel agencies includes 270 offices with around 2,000 employees in Germany. Outside of its home market Germany, the travel agency network employs around 2,300 people in 230 offices. Responsible for all worldwide agencies is Lufthansa City Center International GmbH, located in Frankfurt/Germany. Lufthansa City Center offer a global program with local relevance to nurture the cultural differences and dynamics required in each market. A global presence with local capabilities ensures the best opportunity for delivering exceptional customer service. Further information is available at  

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