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Quality and Social Responsibility

Why we care more

Lufthansa City Center gives great consideration to the future of the company and its workforce. As the only global travel agency chain that has its headquarters and base in Germany, we are continually setting standards in many areas. Therefore, we have high expectations of ourselves when it comes to corporate social responsibility - for example ensuring we shape a responsible course for the future. The Lufthansa City Center Headquarters is committed to making environmental protection an integral part of its business activities. Therefore, minimizing our environmental impact and improving our green services are at the forefront of our operations. We are proud to call the Lufthansa City Center International Headquarters a carbon neutral company certified by ClimatePartner since November 2022.

Lufthansa City Center plays an active role in various corporate social sustainability initiatives. Through these memberships we can raise awareness on sustainability issues among industry partners and institutions:

Corporate Social Responsibility

Our best asset: our workforce

Our future rests on the performance and personality of our staff. We value this asset and look after it with career opportunities for young people that are fit for the future. We also offer a broad range of training and professional development measures which ensure the growth of our quality brand.

Environmental Management Certification

The Lufthansa City Center International Headquarters has successfully introduced an environmental management system that is effectively applied in all our businesses. This has been certified in accordance with the ISO 14001:2015 standard. This not only identifies us as a quality provider, but also confirms our sustainable commitment to further development.

Flying with Sustainable Aviation Fuel

As a corporate customer of Lufthansa City Center, you can now reduce your CO2 emissions from flights by up to 80%. In cooperation with the Lufthansa Group, Lufthansa City Center is the first business travel provider to offer so-called SAF packages. SAF stands for Sustainable Aviation Fuel and is the generic term for all jet fuels that are produced without using fossil energy resources.

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CO2 Reporting, Compensation and Certification

Lufthansa City Center has chosen Ecovadis and Travelife as certifiers for the sustainable business practices in our global Lufthansa City Center agencies, be it corporate or leisure entities.

All LCC agencies focus on green travel to conserve resources when planning a trip - and they all offer the option of offsetting CO2 emissions through climate protection projects. The focus is on companies with a lot of business travel, which we support with everything from comprehensive CO₂ balancing of the travel sector to tailor-made measures in travel management to save both CO₂ and money.

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We are proud to be part of SUSTOUR

Lufthansa City Center International is pleased to announce to have been admitted into the EU-funded SUSTOUR project that supports over 600 small and medium-sized tour operators and travel agents from 35 European countries in improving their sustainability performance.

Sustainability is a core value of the tourism experiences that we want to provide for our customers. Therefore, we are happy to participate in this one-year support programme running from mid 2022 to mid 2023 and we commit to using this opportunity and actively improving our sustainability management and performance.

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