Travelport, a worldwide leader in travel retail, today announced a multi-year agreement with the world’s largest network of independent travel agency franchises, Lufthansa City Center International (LCCI). The agreement paves the way for all international LCC members to migrate to Travelport+, Travelport’s newly launched next-generation platform that creates a simplified, capability-rich, marketplace for travel retailing.
With around 230 travel agencies in over 85 countries, LCCI’s international franchisee network specializes in tailor-made customer products for both corporate and leisure travellers. Travelport will provide customized solutions for members, catered to their individual needs and, crucially, integrated into various existing third-party software already in use. These solutions will all be built on the Travelport+ platform, which will see the agencies benefiting from a broad range of multi-source travel content, an ever-broadening array of new merchandising capabilities designed to improve the traveler experience while maximizing revenue and customer loyalty, and enhanced value generation.
“Travelport’s unique offering of flexible solutions and next-generation retailing capabilities will provide value-based support to all our international LCC members” said Martina Groenegres, Managing Director at Lufthansa City Center International. “Travelport+ will play an important role in our commitment to delivering superior customer experiences across the entire customer journey, as well as reducing technological complexities to meet the expectations of modern travellers”.
Alistair Rodger, Group Vice President of Agency Sales for Europe at Travelport said: “Travelport is committed to supporting Lufthansa City Center International by simplifying and upgrading member agencies’ travel retailing capabilities. We’re confident that the ever-expanding capabilities of our modern Travelport+ platform will enable them to respond with equal ease and agility, no matter where in the world and what the needs of their various customers are.”
Travelport is a worldwide leader in travel retail. Our next-generation marketplace Travelport+ connects buyers and sellers that share our passion for delivering exceptional travel experiences. Unconflicted and independent, we are reinventing a simpler future for travel’s complex ecosystem. We are a truly global company, operating in over 180 countries. Our headquarters are in London, United Kingdom.
About Lufthansa City Center:
Lufthansa City Center (LCC) is the world's largest independent franchise company in the travel agency market with 500 offices in 85 countries and a total turnover of 5,43 billion Euros (business year 2019). LCC is active in the leisure (tourism) and corporate (business travel) sectors. The chain of owner-managed medium-sized travel agencies includes 270 offices with around 2,000 employees in Germany. Outside of its home market Germany, the travel agency network employs around 2,300 people in 230 offices. Responsible for all world-wide agencies is Lufthansa City Center International GmbH, the international franchisor located in Frankfurt/Germany. Lufthansa City Center offer a global programme with local relevance to nurture the cultural differences and dynamics required in each market. A global presence with local capabilities ensures the best opportunity for delivering exceptional customer service.
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