In today’s rapidly evolving travel industry, technology plays a pivotal role in streamlining operations and improving customer experiences. One of the biggest trends in travel tech this year is automation and digitalisation, which is transforming how agencies manage bookings, commissions, and refunds. By embracing automation, agencies can reduce manual tasks, minimise errors, and boost efficiency.
At RateHawk, we are committed to keeping you ahead of these trends. That’s why we’ve introduced new features in Q3 2024, designed to supercharge your business operations and enhance your user experience.
Here’s a quick look at what’s new:
- Streamlined commission repayments
Managing commissions just became easier! We've simplified the repayment process to reduce errors and speed up transfers. Agents can now easily view their total commissions and transfer funds directly to an overpayment account, or bank account. - Hassle-free air ticket refunds
Returning air tickets is now a breeze. With our new online air ticket refund feature, you can process refunds quickly, with all relevant details accessible directly in your account. - Instant name amendments
Changing a guest's name is now hassle-free. Simply request the name change in your account, and it’s processed instantly—no more waiting!
These updates are just the beginning! Stay tuned as we continue to bring you new features that leverage automation, and other cutting-edge technologies, to make your operations more efficient.
For a deeper dive into all our recent updates and how they can help your travel business, visit our blog.