I have been with Lufthansa City Center since our early beginnings in 1999. The best thing about managing our international company is that you get in contact with so many different cultures. One of the most emotional moments for me so far happened during our annual meeting, held in Austria in 2005. We were lucky to experience wonderful winter weather and for some LCC colleagues, this was the first time in their life that they had ever seen snow. I will never forget their incredible first reactions. It's moments like these when I realize we are doing more than running an international travel agency franchise group - we are changing people's lives for the better.
Klaus is a self-described audiophile, and is a fan of every song written from 1970 to 1989.